Merchant Support Desk · Two-Business-Day SLA

Contact theme support

Need help configuring an Averdane feature or reporting an issue? Complete the form below. You will receive an immediate automated confirmation email with your ticket ID, and our team will reply within two business days.

First name

Last name

Email address

We send your instant ticket confirmation and our reply here.

Store URL

Example: storename.myshopify.com (or your live storefront domain).

Theme name

Subject

Automatically populates the subject line of your support ticket email.

Description of problem

Attach screenshots or screen recording (optional)

Accepted formats: .png, .jpg, .webp, .gif, .mp4, .mov, .webm, .pdf — up to 4 files (max 10 MB per file, 15 MB total).

Response SLA

We respond to every merchant ticket within two business days (Monday–Friday). Critical storefront or checkout bugs receive immediate priority.

An automated confirmation email with your ticket reference is sent the moment you submit.

Fastest resolution tips

Share the exact page URL where the issue appears.
If your store is locked, include the storefront visitor password (never share your Shopify Admin login password).
Attach a screenshot of your Theme Editor settings alongside the live page.
Let us know if any third-party apps or custom code edits are active on that template.

Before you write

Check our step-by-step guides for instant setup answers: